Questions & Answers

Welcome to our FAQ section, where you can find answers to some of the most commonly asked questions about our salon and services.

Questions & Answers


Welcome to our FAQ section, where you can find answers to some of the most commonly asked questions about our salon and services.


  • Will I need a skin test?

    Yes! If it has been longer than 6 months since your last colour application, whether it's with us or at another salon, you will need to visit us and have a skin test at least 48hrs before your colour appointment. 

    We do understand that coming in for a skin test may be inconvenient, please know that your health and well-being are our no1 priority and although rare, reactions to colour can sometimes happen, we aim to make is a process as quick as possible for you and so we will have you in and out in a jiffy! Please contact the salon for more info. 

  • What happens if I am running late for my appointment?

    If you are running late please let us know asap, we will always do our absolute best to still accommodate your appointment, however, if this is more than 10 minutes, it may not be possible for the stylist to complete your full service, so as not to impact the guests that are booked in after you, so we may need in some cases shorten your service for try to accommodate you at another suitable time. 

  • Will you charge me for cancelling my appointment?

    That depends, you will receive a text of confirmation from us 48 hrs before your appointment prompting you to confirm YES or NO. If you text back no, no charge will apply however if you cancel 24hrs or less before your appointment a charge of 50% may be taken if we can't fill that appointment slot at such short notice. 

  • What type of payment methods do you accept?

    We accept all major credit cards including Amex. we currently do not accept cash payments due covid & the rise in costs to bank cash. 

  • Is there parking available?

    Yes! we have a pay and display car park directly opposite the salon. 


    VCall: 01483342266

    RingGo code: 15575

    Contactless available? : No

    Spaces: 57

    Disabled Bays: 3

    Monday to Saturday 09:00 – 18:00


  • Do you offer payment plans for hair extensions?

    Yes, you can spread the cost of your hair purchase with us over 3 monthly payments. a quick and easy direct debit form is all it takes.

  • What brands do you use?

    We are a L'Oreal partnership salon. we use Redken & L'Oreal Professional Colour, kerastase, pureology & redken haircare.

  • Do you offer wedding services?

    Yes, we offer a full range of wedding services. including private room hire with breakfast on the day. bridal & bridal party 6 month hair journey plans and off site services on the day upon request.

  • Do you sell gift cards?

    Yes, we have a selection of e-gift cards online via our booking portal or a beautiful 'physical' gift card can be purchased in-house, which we are more than happy to post on your behalf.


    Want to send a Gift to a friend via email? Visit our booking portal below and select Gift Card in the top right hand corner.


    Buy an E-Gift Card

  • Are you dog friendly?

    We love dogs! But we do ask you to keep your pets at home as not all our guests are animal lovers. Sorry x


  • Where can I buy Leo Bancroft products?

    Great question! Our 100-strong signature product range is sold exclusively in Tesco stores. the range includes styling products, hair brushes and accessories.


  • Will I need a skin test?

    Yes! If it has been longer than 6 months since your last colour application, whether it's with us or at another salon, you will need to visit us and have a skin test at least 48hrs before your colour appointment. 

    We do understand that coming in for a skin test may be inconvenient, please know that your health and well-being are our no1 priority and although rare, reactions to colour can sometimes happen, we aim to make is a process as quick as possible for you and so we will have you in and out in a jiffy! Please contact the salon for more info. 

  • What happens if I am running late for my appointment?

    If you are running late please let us know asap, we will always do our absolute best to still accommodate your appointment, however, if this is more than 10 minutes, it may not be possible for the stylist to complete your full service, so as not to impact the guests that are booked in after you, so we may need in some cases shorten your service for try to accommodate you at another suitable time. 

  • Will you charge me for cancelling my appointment?

    That depends, you will receive a text of confirmation from us 48 hrs before your appointment prompting you to confirm YES or NO. If you text back no, no charge will apply however if you cancel 24hrs or less before your appointment a charge may be taken if we can't fill that appointment slot at such short notice. 

  • What type of payment methods do you accept?

    We accept all major credit cards including Amex. we currently do not accept cash payments due covid & the rise in costs to bank cash. 

  • Is there parking available?

    Yes! we have a pay and display car park directly opposite the salon. 


    Call: 01483342266

    RingGo code: 15575

    Contactless available? : No

    Spaces: 57

    Disabled Bays: 3

    Monday to Saturday 09:00 – 18:00


  • Do you offer payment plans for hair extensions?

    Yes, you can spread the cost of your hair purchase with us over 3 monthly payments. a quick and easy direct debit form is all it takes.

  • What brands do you use?

    We are a L'oreal partnership salon. we use Redken & l'oreal colour, Kerastase, Pureology & Redken haircare, and technical styling with ghd brushes & electricals.

  • Do you offer wedding services?

    Yes, we offer a full range of wedding services. including private room hire with breakfast on the day. bridal & bridal party 6-month hair journey plans and off-site services on the day upon request.

  • Do you sell gift cards?

    Yes, we have a selection of e-gift cards online via our booking portal or a beautiful 'physical' gift card can be purchased in-house, which we are more than happy to post on your behalf.

  • Are you dog friendly?

    We love dogs! But we do ask you to keep your pets at home as not all our guests are animal lovers. Sorry x


  • Where can i buy leo bancroft products?

    Great question! Our 100-strong signature product range is sold exclusively in Tesco stores. the range includes styling products, hair brushes and accessories.


Share by: